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* * * * SPECIAL NOTE * * * *
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Shipping charges are non-refundable. Customers
are responsible for shipping charges associated
with returning product to us unless the product
was defective or received in error. |
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Special AirSoft Guns
Return Policy |
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| Important warranty and product return
information is provided on this document. Please
take a moment and read this important
information carefully. All of our airsoft guns
are tested before they ship. In order for us to
keep our prices as low as possible on the
airsoft line, we must have a strict policy for
returns and replacements. We are sorry if this
causes any difficulty with our customers but due
to the nature and usage of these products, there
is a high probability of accidental damage in
use, abuse, and normal wear and tear on the
airsoft guns. Those are things not considered
manufacturing defects and are not covered under
ANY warranty. Please be aware that BB magazines,
cases, and components such as the outer
shell/frame are not covered under warranty. We
appreciate your cooperation with our policy.
ALL AirSoft guns will be considered for
return and considered for replacement for
manufacturer defect only. NetLink Enterprises,
Inc. provides a five-day limited warranty
associated with all AirSoft products purchased
from us. This 5-day warranty begins from the
date that the consumer received his/her product
from the package carrier. All returns after the
five-day limited warranty time has expired will
need to be shipped to the manufacturer, not
NetLink Enterprises, Inc. All returns shipped to
us after this five-day period has expired will
be refused and returned to you. The manufacturer
of the AirSoft guns carries a "limited" 30-day
warranty. Any issues after the 30 day warranty
period the manufacturer carries will still need
to be addressed with the manufacturer as to what
they will do for you. It is the purchaser, not
NetLink Enterprises, to return product to the
manufacturer for service and any charge
associated with the repair is your
responsibility. You pay for all shipping to and
from.
To be accepted for any return, product must
be in original packaging with receipt to be
considered for replacement. We provide
replacement ONLY for same gun. No cash or credit
refunds will be given. ANY product that has been
taken apart and/or misused by the purchaser in
any way will NOT be considered for return or
exchange - no exceptions. Product must be in new
condition. We must be notified of defect within
5 business days of receipt of your product. You
must have a RMA # and product must be returned
within 10 business days of notification of
defect. Airsoft guns will NOT be considered for
return for any other reason. If the gun wasn't
what you expected and/or you just don't like it,
we cannot take it back. Please understand this
policy before ordering the product. If you would
like to tell us the problem with your product
and request an RMA#, please complete this form. |
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Standard Return Policy: 30 Day
Return Policy |
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| NetLink Enterprises has a 30-day return
policy. If you are unhappy with your purchase,
return it to us within 30 days in the original
packaging and original condition and we will
give you your choice of a refund or exchange. No
restocking fee applies. If purchase is returned
without original packaging and not in original
condition, a 25% restocking fee will apply, no
exceptions. |
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Damaged Items |
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| All items are inspected prior to shipment
and are shipped insured. We are not responsible
for damage incurred in shipping. If your package
is damaged in shipment, you must save all
packing materials and contact the carrier (UPS
at 1-800-PICKUPS or the US Postal Service)
immediately. DO NOT RETURN THE PACKAGE TO US,
but do contact us and let us know that there is
a problem so that we may follow up with the
carrier. |
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Exchanges, Credits, and
Returns |
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| You must Contact us by email prior to
returning any item so that a Return
Authorization Number can be issued. Please
include your order number, name and items
ordered in the email. Merchandise returned
without a Return Authorization Number will be
returned to sender. Once you have a Return
Authorization Number, please return item in
original packaging and condition. Please be sure
to write the Return Authorization Number on the
outside of the box and send the package postpaid
and insured. Include a copy of your invoice as
well as a note explaining the reason for the
return. We reserve the right to charge a 25%
restocking fee if purchase is returned without
original packaging and not in original
condition. Please allow up to 14 days for
processing of returns. |
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Refunds |
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| We'll notify you via e-mail of your refund
once we've received and processed the returned
item. You can expect a refund in the same form
of payment originally used for purchase within
14 business days of our receiving your return. |
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Blank
Firing Prop Guns, Modern Replica Prop Guns,
Airsoft BB Guns, Martial Arts Items and
Telephone Voice Changers are SHIPPED TO
verifiable credit card BILLING ADDRESS or a
shipping address as registered with your
financial institution only. Signature
Required for delivery. Shipped to USA & Canadian addresses
only. |
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